Ushers

Summary
We are looking for enthusiastic, outgoing, and responsible team members who take pride in ensuring a positive experience for our patrons for both Massey Hall and Roy Thomson Hall.

Job Duties
• Prepare show programs with inserts and ensure adequate supply are available at assigned section prior to each performance or event
• Direct patrons to their sections, seats, and washrooms
• Assist patrons with special needs
• Monitor assigned section throughout performances to ensure patron enjoyment and identify any potential issues
• Communicate house policies in a diplomatic fashion with respect to late calls, cameras and recording devices
• Resolve patron concerns/issues independently and defer to Floor Captain, Supervisor or Security as required
• Ensure cleanliness and readiness of assigned section and report any deficiencies to Supervisor/ Captain
• Provide crowd control for patron lines, artist signings, catering events and keeping access routes clear
• Maintain a professional demeanor at all times
• Identify opportunities to improve levels of patron service and present to management

Patron Service
• Greet all patrons with respect and a warm, sincere welcome
• Proactively maintain current knowledge of upcoming events, and services/facilities available at the halls and surrounding areas to be able to knowledgeably respond to patron questions
• Provide feedback to senior management with respect to patron comments and concerns
• Analyze operations and identify opportunities to improve levels of service
• Possess a thorough knowledge of procedures for handling patron incidents and emergencies and be prepared to handle these situations should they arise
• Ensure emergency egress points from assigned section are kept clear and safe

Skills and qualification required
• Must be available to work flexible schedule, including daytime, evenings, weekends and holidays
• Ability and willingness to strive for excellence and superior customer service is essential
• Professional demeanor with excellent communication and interpersonal skills
• Friendly, enthusiastic disposition
• Ability to stand for a minimum of 2 hours
• Smart Serve certification required
• Professional demeanor with excellent communication and interpersonal skills
• Previous ushering experience an asset but not required


We thank all applicants for their interest in this position. Please note that only applicants granted an interview will be acknowledged. No phone calls please.


The Corporation is dedicated to employment equity and welcomes applications from qualified candidates including members of visible minorities, Aboriginal peoples and persons with disabilities.

The Corporation is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.