How Membership Works/FAQ's

How Membership Works

Your FriendsFirst membership is an annual membership, good for a period of 12 months from the month of purchase. There are three different levels of FriendsFirst membership: Friend, Platinum, and Royal.

Show Announcements

As a member, you will receive show announcements to let you know about upcoming shows and when tickets will be available for purchase. These are sent by email so please include your email address when purchasing a membership. During the year the frequency of show announcements varies from month to month and averages out to about once a week.

How to Login and Purchase Tickets

Upon purchasing your membership you can begin to enjoy the privileges of membership right away. If you purchased your membership online, the email and password you used to purchase your membership are also used to login to your FriendsFirst account. Please go to the FriendsFirst login page to access your account during each FriendsFirst presale period to ticket purchase tickets. If you are not sure what your password is, or if you have never logged onto our site, use our “Forgot Your Password” button on the sign in page and you will get an email to get you set up.

For the FriendsFirst Presales, you do not need a promo code. This field appears on many of our ticketing pages but is only used in special promotions. Please disregard this during the FriendsFirst priority. If a FriendsFirst special offer requires a promo code, we will include this in our announcement.

You may also purchase tickets by phone at 416-872-4255 or in person at the Roy Thomson Hall Box Office at 60 Simcoe Street

Upgrading a Membership

To make sure that you are able to purchase tickets immediately during pre-sale, you need to purchase the Platinum membership. If you currently have the Friend ($100) level and would like to upgrade, you will still need to purchase the full Platinum membership ($250) to have access to tickets.

You will be contacted shortly after upgrading about a refund on the balance of your existing membership. The refund will be calculated on the number of months you have left on your current membership. Your new Platinum membership will then be active for 12 months from when you purchased it. This process is due to the tax receipt that Platinum members are entitled to and we need to make things very clear for the CRA (Canada Revenue Agency)

Ticket Limits

The number of tickets a member can purchase will vary depending on the show. These limits are included on show announcements sent out to members as well as on the online box office pages.

If you would like to purchase more tickets than the posted limit, another person in your party can purchase another membership, but please note that the tickets will have to be purchased by each membership separately. You cannot "piggy back" memberships on one another.

Any tickets you do purchase as a member will count towards the limit of the tickets you may purchase once the presale is over. For example, if the limit on the member presale is 4 and the public limit is 8, you may only purchase 4 additional tickets during the public sale. If you purchase tickets above posted limits, these tickets will be refunded without notice.

Membership Cards

All members receive a membership card, showing their account number and expiry date. It can be used as proof of membership to access events and tickets.

Charitable Tax Receipts

The Corporation of Massey Hall & Roy Thomson Hall is a not-for-profit organization and our charitable registration number is 11922 8633 RR 0001. Proceeds from your membership go to support programming efforts and our educational programs. As such, memberships at a certain level are entitled to a tax receipt. Amounts are listed on the Benefits and Levels Page.


We make every effort to service our members at all levels of membership on all shows. On most shows we have tickets put aside for FriendsFirst members. These are allotted on a first-come first-served basis. Shows presented by the Toronto Symphony Orchestra are not included, and once in a while, we are not able to provide tickets to select shows. In these rare instances, we will do everything in our power direct you to tickets in other ways.

Please note in some cases ticket inventory on select shows is very limited and restrictions may apply to either the quantity you can buy or the membership levels that tickets are available for.

Any tickets you buy using a Friends membership are personal licenses and are not transferable. You cannot resell, give away or dispose of your tickets for any promotion of products or services or any other commercial purpose without the express written consent of the producers. Violations of these conditions may result in the non-refundable cancellation of your FriendsFirst Membership.