Massey Hall can accommodate patrons in wheelchairs, with walkers and scooters. Please inform the ticket seller of any accessibility accommodations needed when you purchase tickets. Please note that accessible seating at Massey Hall is located on the main floor only. Access to the Balcony and Gallery are by stairs only.
Advanced Seating Service
Massey Hall is pleased to offer Advanced Seating Service to people with disabilities. This service allows patrons with disabilities to enter the Hall and take their seats before the main doors open. Please contact the House Manager for more information at 416-593-1247.
Blind and Visually Impaired Patrons
Service animals are welcome. We encourage patrons to notify the box office of this in advance at time of ticket purchase so that we are best able to accommodate. Please call the Box Office at 416-872-4255 for more information.
Hard of Hearing
FM systems are available out of Coat Check at Massey Hall at no additional cost. Quantities are limited and given on a first come first serve basis.
Obus Forme Back Supports
These special back supports fit comfortably in the concert seats at Massey Hall and are available out of Coat Check at no additional cost. Quantities are limited and given on a first come first serve basis.
Booster Seats are available out of Coat Check at Massey Hall at no additional cost. Quantities are limited and given on a first come first serve basis. Please note concert seats in the Gallery do not accommodate a booster seat.
Allergies/Multiple Chemical Sensitivities
Please be considerate of those in the audience who may have allergies and/or multiple chemical sensitivities and refrain from wearing cologne and perfume or other scented products.
Medical Emergencies & First Aid
Certified First Aid, Cardio-Pulmonary Resuscitation (CPR) Automated External Defibrillator (AED) service providers are on duty for every event. Please contact any usher if these services are required.
178 Victoria St
Shuter Street just east of Yonge Street
Hours: 12pm to show time on performance days only