Terms & Conditions

By purchasing tickets, you are agreeing to The Corporation of Massey Hall and Roy Thomson Hall conditions of sale and privacy policy.

IN THE INTEREST OF ALL PATRONS - LATECOMERS AND ANY PERSONS LEAVING THE AUDITORIUM WILL NOT BE SEATED UNTIL A SUITABLE BREAK. Management does not accept responsibility for the inconvenience and can make no adjustment on account of it.


TICKETS WILL NOT BE TAKEN BACK FOR EXCHANGE OR REFUND and are good only for the performance and seat issued. Because of policies established by our clients, we will not issue an exchange or refund for a ticket after it has been purchased, and we will not issue a refund for a lost, stolen, damaged or destroyed ticket or for a ticket claimed to be "not delivered".

Tickets may be mailed or picked up only. Tickets may only be picked up by the cardholder of the card used to purchase the tickets. NO THIRD PARTY PICK UP. The cardholder must present the credit card used for purchase at time of pick up. Photo ID may be required.

FOOD AND BEVERAGE ITEMS, projectiles and other prohibited substances are not permitted inside the auditorium.

TICKETS MAY NOT BE RESOLD. Re-sale will invalidate your ticket. Your ticket is a personal license and is not transferable.

Your use of a ticket constitutes acknowledgment of willingness to appear in photographs, motion pictures and videos taken in public areas of the Building and releases the Hall, its lessees and all others from liability resulting from use of such photographs, motion pictures and/or videos.

Artist, programme and date subject to change without notice. By ordering a ticket to an event, you are consenting to The Corporation of Massey Hall and Roy Thomson Hall sharing your email address and other information with those involved in this event (e.g., clients, artists' representatives and fan clubs, promoters) for Customer Service purposes. In addition you may choose to have those involved in this event use your information to contact you by email or other means to send you marketing or other messages or use or disclose your information in other ways. Please contact them directly to learn about their policies. By ordering a ticket to this event you also agree that The Corporation of Massey Hall and Roy Thomson Hall may send promotional emails to you unless you elect otherwise in your My Account.

All orders are subject to credit card approval and billing address verification. Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by The Corporation of Massey Hall and Roy Thomson Hall in its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

MANAGEMENT RESERVES THE RIGHT to refund the purchase price and refuse admission.

Prohibited Items
Outside Food & Beverage
Professional Cameras
Weapons & Projectiles
Glow Sticks

Security & Bag Searches
Roy Thomson Hall is committed to the safety and well-being of all guests and patrons, and strives to provide a safe, comfortable and enjoyable concert experience. All patrons entering Roy Thomson Hall will be subject to a bag search. This includes all handbags, purses and backpacks.

Large bags unable to fit under your seat will not be permitted. Please leave large bags and items at home or arrange storage elsewhere. We are not able to offer bag check on these items. Permitted bags should be soft sided and fit completely under the auditorium seats. Exceptions will be made for declared medically necessary items, after proper inspection.

MANAGEMENT RESERVES THE RIGHT to prohibit additional items at its discretion.

If you have any questions regarding your order, please contact customer service at 416-872-4255,
contactus@mh-rth.com, or at the Roy Thomson Hall Box Office at 60 Simcoe Street Toronto, Ontario.